BRAND: ENDRESS+HAUSER INSTRUMENTATION SUPPORT PART NUMBER: XD73IS-10E3/0 (XD73IS-AAA) ENDRESS+HAUSER INSTRUMENTATION OVERHAUL TO ENSURE OPTIMAL PERFORMANCE AND USE. SUPPORT IS AVAILABLE THROUGH ENDRESS.COM WITH EXTENDED ACCESS TO OUR 24/7 KNOWLEDGE BASE. SUPPORT FROM SPECIALIZED TECHNICIANS VIA PHONE, LIVE VIDEO OR REMOTE CONNECTION IS DEFINED BASED ON AVAILABILITY AND RESPONSE TIME. IN ADDITION TO THE GENERAL TERMS AND CONDITIONS OF DELIVERY, SPECIAL TERMS AND CONDITIONS FOR THE PROVISION OF SUPPORT SERVICES APPLY. A SUPPORT AVAILABILITY: 8/5 – DURING LOCAL BUSINESS HOURS A CALL PRIORITY: MAXIMUM RESPONSE TIME 8 HOURS A SCOPE OF SUPPORT: 2 UNIT ….. X REGISTERED USERS; EXTENDED ACCESS TO KNOWLEDGE DATABASE, VISUAL SUPPORT VIA VIDEO